Refunds and Cancellations

In case you receive a damaged product, kindly contact us within 3 days of receiving the product and send us pictures showing the damaged product on support@urbantrench.com. Please be as specific as you can with the pictures. After a thorough investigation, we will arrange a return/exchange for you with no extra charges.
The Refund in case of a damaged product will be initiated as soon as the investigation from our team is completed. The amount will be credited back to your source of payment in 7 working days.
In case of issues with fit/size, we will exchange the product for you. A shipping fee of Rs. 100 will be charged for the same. We recommend carefully referring to our size chart of the specific product or contact our team for assistance on sizing before placing the final order.
Returns are not allowed in case of customised/made-to-order products (unless defective). Please carefully refer to our size chart or contact our team for assistance on sizing before placing a final order.
In case you want to return an undamaged and correctly fitting product, we will arrange a return pickup from your address and charge a return delivery fee of Rs.100 for the same. The delivery fee will be adjusted in your refund amount. The refund will be initiated once we receive the product in its original condition. We recommend carefully going through the product description and images before placing the final order to know the quality of our products. You may also contact our team to enquire about the same.
If you decide to cancel your order before it has reached you, please write to us regarding the same on contact@urbantrench.com. Please note, in case your order gets shipped before you make a cancellation request, the delivery attempt will still take place. You may reject the order from your doorstep at the time of delivery. Refund for the same will be processed in 7-10 days.
Cancellation is NOT allowed in case of a customised order once the product is made and printed. We take a final consent and approval of design before printing every customised order and you will only be charged after your approval. Please don't hesitate to ask any questions from our team of designers before giving your final approval.

Shipping Policy

Urban Trench partners with third party delivery services to get orders delivered to its customers.
Standard delivery time varies between 5-12 days depending on the customer's location and its distance from our warehouse.
In case of COD orders, a shipping fee of Rs. 50 will be levied on the total order amount inclusive of GST.

For any assistance or queries, please write to us on support@urbantrench.com or call us on +917042978158 during our working hours (10 A.M. to 6 P.M. / Monday to Saturday)